Faqs
⚡ Quick Answers
Do you deliver across the UK?
Yes — we deliver across mainland UK. Some remote areas (Scottish Highlands, Northern Ireland, Channel Islands) may have extended delivery times. Eligibility is confirmed at checkout.
Is age verification required?
Yes. You must be 18 or over to purchase from Mr Flavor Depot. We carry out age verification checks as required by UK law. Orders cannot be processed without passing verification.
How do I choose the right vape?
Compare puff count, whether the device is rechargeable, nicotine strength, and flavour profile on the product page. Our team is also available to help — just get in touch.
What if my vape arrives faulty?
Contact us as soon as possible with your order number and a photo or short video of the issue. We'll assess the situation and advise on next steps in line with our returns policy.
🚚 Shipping & Delivery
Where do you deliver?
We ship across the UK. Certain remote postcodes may experience longer delivery windows. Enter your address at checkout to confirm eligibility.
How long does delivery take?
Standard delivery is typically 2–5 working days. Express delivery options may be available at checkout. Once your order ships, you'll receive a tracking number by email.
Will I need to sign for my delivery?
Signature requirements vary by carrier and order size. If a signature is needed, this will be shown during checkout or on your dispatch confirmation.
Why can't you deliver to my address?
Certain locations may be outside our current delivery network, or local restrictions may apply. Checkout will confirm whether we can ship to your address.
Do you offer free delivery?
Yes! Free standard delivery is available on qualifying orders. Check our current promotions at checkout for the latest threshold.
🛒 Orders & Checkout
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You'll complete age verification and payment before your order is confirmed and dispatched.
Why was my payment declined?
Declines can happen due to incorrect card details, insufficient funds, or your bank flagging an unusual transaction. Try a different payment method or contact your bank directly.
Can I cancel or change my order?
If your order hasn't been processed yet, we may be able to cancel or amend it. Contact us immediately with your order number and we'll do our best to help.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also log in to your account to view order status.
💨 Products & Choosing the Right Vape
What is a Geek Bar?
Geek Bar is one of the UK's most popular disposable vape brands. Each device comes pre-filled with e-liquid and a built-in battery — no refilling, no coils, no setup required.
How many puffs does a disposable vape last?
It depends on the model. Entry-level devices typically offer 600–1,500 puffs. Larger models like the Geek Bar Pulse can offer significantly more. Puff count is listed on each product page.
What nicotine strengths are available?
Most products are available in 0mg, 10mg, and 20mg (the UK legal maximum for disposables). Strength is shown on each product listing — choose based on your current usage.
What's the difference between "Ice" and regular flavours?
"Ice" flavours include a menthol cooling effect on the exhale. Regular flavours are typically fruit, candy, or dessert profiles without the added cooling sensation.
Are any of the disposables rechargeable?
Some models include a USB-C charging port to extend use of the e-liquid. However, the device is still disposable once the e-liquid runs out. Check the individual product page for charging info.
🔄 Returns, Defects & Support
Can I return a vape product?
Due to hygiene and safety regulations, opened vape products cannot be returned unless they are faulty. Unopened items may be eligible for return — please contact us within 14 days of receipt.
What do I do if my product is faulty?
Contact our support team with your order number, product name, a brief description of the issue, and a photo or video showing the fault. We'll review and respond promptly.
What information should I include when contacting support?
Please include: your order number, the product name and flavour, a description of the problem, and any photos or video evidence. This helps us resolve your issue as quickly as possible.
✅ Compliance & Regulations (18+)
Do I need to be 18 to order?
Yes. All customers must be 18 or over to purchase from Mr Flavor Depot. This is a legal requirement under UK law. Age verification is conducted at checkout.
Are your products TPD compliant?
Yes. All products sold by Mr Flavor Depot comply with the UK Tobacco and Related Products Regulations (TPD), including e-liquid volume limits, nicotine strength caps, and required health warnings.
Are your products authentic?
Absolutely. We only source products from authorised UK distributors. All items are 100% genuine — no counterfeits, no grey market stock.
How do I dispose of a used vape?
Disposable vapes contain a battery and must not be placed in regular household waste. Please drop them at a designated e-waste or vape recycling point in your area. Many supermarkets and vape shops now accept them.