Faqs
⚡ Quick Answers
Do you deliver across the UK?
Yes. We offer delivery throughout the United Kingdom, subject to age verification and shipping restrictions.
Is age verification required?
Yes. Customers must be at least 18 years old to purchase vape products. Age verification may be required before your order is processed.
How do I choose the right vape?
Consider your preferred flavour, nicotine strength, puff count, and whether you prefer a disposable vape or a refillable device.
What if my vape arrives faulty?
Contact our support team within 48 hours of delivery with your order number and photos of the issue.
🚚 Shipping & Delivery
Where do you deliver?
We currently deliver throughout the United Kingdom where vape product deliveries are permitted.
How long does delivery take?
Most orders are processed within 1 business day and delivered within 2–5 working days.
Will I need to sign for my delivery?
In some cases, an adult signature may be required upon delivery.
Why can't you deliver to my address?
Certain locations may be restricted due to local regulations or courier limitations.
Do you offer free delivery?
Free delivery may be available on qualifying orders. Please check our shipping policy for current offers.
🛒 Orders & Checkout
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout to complete your purchase securely.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing information, or bank security checks.
Can I cancel or change my order?
Orders may only be modified before they are processed. Contact us as soon as possible if changes are required.
How do I track my order?
Once your order has shipped, you will receive tracking information via email.
💨 Products & Choosing the Right Vape
What is a Geek Bar?
Geek Bar is a popular disposable vape brand known for its convenience, flavour variety, and long-lasting performance.
How many puffs does a disposable vape last?
Puff counts vary by product. Refer to the product description for estimated puff capacity.
What nicotine strengths are available?
Available nicotine strengths vary by product and brand. Please review individual product pages for details.
What's the difference between "Ice" and regular flavours?
Ice flavours include a cooling menthol finish, while regular flavours focus solely on the primary flavour profile.
Are any of the disposables rechargeable?
Yes. Some disposable vape models include rechargeable batteries. Product specifications will indicate if charging is supported.
🔄 Returns, Defects & Support
Can I return a vape product?
Due to hygiene and safety regulations, opened vape products are generally non-returnable unless faulty.
What do I do if my product is faulty?
Contact our support team with your order number, a description of the issue, and supporting photos if available.
What information should I include when contacting support?
Please provide your order number, full name, email address, and details of the issue to help us assist you quickly.
✅ Compliance & Regulations (18+)
Do I need to be 18 to order?
Yes. Vape products are intended only for adults aged 18 and over.
Are your products TPD compliant?
We work with suppliers that provide products compliant with applicable UK regulations where required.
Are your products authentic?
We source products from reputable manufacturers and authorized distributors whenever possible.
How do I dispose of a used vape?
Dispose of used vape devices responsibly through approved battery and electronic waste recycling facilities.